Shipping policy
At La Romelle, we aim to deliver your orders in a timely and transparent manner.
Where We Ship
We operate from Canada. We ship products to the United States only. We are working to expand our reach, so stay tuned for updates.
Order Processing Time
Order Cut-Off Time: 12:00 AM (Eastern Time)
Handling Time: 3 business days
Transit Time: 4-8 business days
Shipping Time: 7-10 business days
Delivery Times
Orders are delivered within 7-10 business days, depending on your location. You will receive a confirmation email with tracking information once your order has been dispatched.
Shipping Rates
We offer FREE shipping on all orders in United States of America — no coupon or minimum spend required. Every "La Romelle" order ships free, always within USA.
Shipping Couriers
For shipping, we use USPS, DHL, UPS, FedEx, and UniUni for all orders within the USA.
Delays
In rare cases delivery may take longer due to customs or career delays. We appreciate your patience in such situations.
Order Tracking
You can track your order on our Order Tracking page. For any other shipping-related inquiries, please don't hesitate to reach out to us through our Contact us page or email us at care@laromelle.com
Please Note
Delivery timelines may be affected by customs processing, public holidays, or carrier delays outside of our control.
Contact Us
- Trade Name: La Romelle
- Phone Number: +1 (647) 894-4342
- Email: care@laromelle.com
- Business Hours: 9 AM – 9 PM EST (Mon-Fri)
- Address: 1804-170 Lees Ave, Ottawa, ON K1S 5G5
You can also use the Contact Us form on our website. We typically respond within 24 hours. We also have the Live Chat on the lower right corner of every page as well.